1. Generell
The general terms and conditions are accepted by you when you book and regulate the legal relationship between you and Tom Haubold. Therefore, please read the terms and conditions carefully.
2. Inquiry / Booking
2.1. Inquiry / Reservation
With an inquiry you can request a quote for your stay from us. We offer you a rental agreement. Upon receipt of your confirmation, if the property is still available at that time, it will be reserved.
2.2. Ticketing
You can book directly via the Internet, in writing or by telecommunication. You will then receive a reservation confirmation from us with a request for a deposit. The rental contract only comes into force upon receipt of the down payment (see paragraph 4). If you do not have the reservation confirmation within 7 days, please contact us immediately. The booking is also made for all travel participants listed in the registration, for whose contractual obligations you are responsible (as well as for your own).
3. Prices and Services
The prices valid at the time of reservation or booking will be charged. The rental price is for the booked period per night plus the optional additional costs. It includes the use of the apartment and its furnishings, the use/consumption of heating, water and electricity, towels and bed linen. Additional services (eg: extra bed, pet surcharge, spa tax) must be booked separately. The rental property may only be occupied by the number of people specified in the confirmation. Children are treated as persons. The same applies to pets brought along. Please note that we do not accept EC or credit cards to settle the bill.
4. Payment
Upon receipt of the confirmation, which is also an invoice, a deposit will be charged. The remaining amount must be transferred no later than 14 days before departure. If payment is not received, we reserve the right to cancel the booking and the claim to the rental property will no longer apply. If payment is not received, a withdrawal from the contract is assumed and the cancellation fees are due. For short-term bookings, cash payment can be arranged upon arrival.
5. Deposit
A deposit may be charged by the landlord. The deposit will be refunded no later than two weeks after the holiday home has been properly returned, minus any incidental costs and damage incurred. The repayment does not affect any claims of the owner and in particular does not contain a waiver of claims for damages. However, please note point (14), especially with regard to bicycles.
6. Withdrawal / Cancellation
Cancellation of a rental is possible at any time, but must always be in writing. In principle, it is not permitted to sublet or mediate the rental contract to third parties. If the customer is not a user at the same time or if he orders at the expense of someone else, both are jointly and severally liable. In the event of a cancellation, we will generally charge you a processing fee of EUR 25.00. If the cancellation is made later than 35 days before the start of the rental (receipt of the written cancellation) and we are unable to rent the rental property for the same time and rental period, we are to be compensated for the loss of rent in the amount of 80% of the rental price. If no notification is given, 90% of the fixed price must be paid in the event of no-show. In the event of premature termination of the tenancy or no-show, the tenant has no claim for compensation for the unused rental days. The landlord is obliged in good faith to give the unused apartment to someone else if possible in order to avoid losses. The guest must pay the calculated amount for the duration of the contract until the apartment is given to someone else. It is advisable to take out travel cancellation insurance, which can protect you against any costs that may arise.
7. Changes
Changes can be made free of charge at any time up to 35 calendar days before the start of the rental period, provided this is permitted by the occupancy plan. A processing fee of EUR 25.00 will be charged for changes within 35 calendar days.
8. Arrival and departure
On the day of arrival, the tenant can move into the rental property from 3 p.m. at the earliest. The tenant cannot assert claims for damages if the rental property is exceptionally not available at 3:00 p.m. The keys are handed over on site with instruction in the apartment. Arrivals after 6:00 p.m. by prior arrangement. The holiday home must be left clean and swept by 10:00 a.m. on the day of departure. For departures after 10:00 a.m., half a day's rent is also due. The dishes, glasses, etc. must be cleaned, the use of an existing dishwasher must be stopped, the rubbish bins emptied and the refrigerator emptied. If this is not done, we will charge a cleaning fee of €50. If the tenant smoked in designated non-smoking apartments or if pets were accommodated in apartments where pets were not allowed, we charge a cleaning fee of €75.
9. Complaints
Despite all efforts, possible complaints cannot be ruled out. These must be reported to the landlord immediately. If the problem has not been solved within a reasonable period of time, the corresponding claims for non-contractual fulfillment of the rental agreement must be asserted against the landlord within one month after the end of the rental relationship. After this period, claims can only be asserted if you were prevented from meeting the deadline through no fault of your own. Your claims for non-contractual fulfillment expire after 6 months. The expiration date starts with the day on which the tenancy ended.
10. Written form
Cancellation, rebooking and change declarations should always be made in writing in the interest of both parties.
11. Cancellation of the rental contract
If the fulfillment of the rental contract is directly and concretely made more difficult or jeopardized as a result of force majeure (natural disasters, war, civil unrest). or impaired, we can withdraw from the rental agreement. The rental agreement can be terminated without notice if tenants or persons traveling with them behave in a disruptive or destructive manner in such a way that the other residents cannot be expected to remain.
12. Data
The guest should be able to identify themselves with an identity card or passport when taking over the accommodation. The data is only managed internally by the landlord and is not passed on to third parties. Excluded from this are the visitor's tax receipts, which we have to forward to the city.
13. Limitation of liability
The contractual liability for damage that is not bodily harm is limited to twice the total rental price, provided that damage to the guest was not intentional is caused by gross negligence and the landlord is legally obliged to liability.
14. Liability
Use the way to the apartment, the stairs, the apartment and its furnishings etc. is at your own risk. The landlord cannot be held liable for short-term failure of furnishings, public utilities, etc. The landlord is obliged to remedy the defect immediately. A price reduction is excluded. The landlord is not liable for burglary or theft (including cars). The guest is fully liable for self-inflicted damage to the apartment, furnishings or lost property during use. This includes the bicycles he was given. The lessee is liable for personal injury or damage to property caused by him or persons traveling with him. We therefore recommend taking out liability insurance, luggage insurance and travel insurance
